Confirm the existing account first
Have your previous receipt reference, current app name and device model ready. Tell support that you want to extend an existing subscription. Ask them to confirm its expiry date and whether a new payment will extend that account or require new access details.
If your last order came from another website, return to the contact details on that order. Search results for CatchONTV and Catch ON TV can show several domains with different prices and account systems. This site cannot establish access to another seller’s account from the name alone.
Choose the next term and connection count
The plans page lists the current USD totals for 3, 6, 12 and 24 months with one to five simultaneous connections. Compare the full amount and the monthly equivalent for the exact combination you need. The equivalent is a way to compare costs, not a monthly payment schedule.
Count the screens that will play at the same time. If your household has changed, ask support whether the existing account can move to a different allowance and when the change takes effect. Confirm how any unused days are handled before purchasing the next term.
After the renewal payment
Do not assume that a successful payment immediately changes the expiry shown inside a player. If the account still appears expired, ask support to reconcile the receipt with the account. Repeated payments can make the order harder to resolve and are not a troubleshooting step.
- Save the new receipt reference.
- Reply through the same support conversation and identify it as a renewal.
- Ask for confirmation that the payment was applied and the expiry date updated.
- Keep the existing app configuration unless support provides replacement details.
- Test one channel and check access on your usual device.
Questions people ask
Does CatchON TV renew automatically here?
Plans on this site are purchased for a fixed term. Confirm the next term with support and make a new payment when you choose to renew.
Will renewal keep my favourites and settings?
Confirm this with support before changing accounts or reinstalling. Favourites can be stored in the player, so clearing app data may remove them even when a subscription is renewed.
Why is my account still expired after payment?
Support may need to match the payment to your existing account. Send the new receipt reference and ask for the updated expiry date before attempting another payment.