Match the details to the login screen
App labels vary. A display name can usually be any name you recognise, but a server address must match what you were supplied. The address of this storefront is not a substitute for the server address in your account details.
| What you received | Where it belongs |
|---|---|
| Activation or prepay code | Only in the app and code field named in your activation instructions. |
| Server URL, username and password | In a compatible player’s server / Xtream-style login fields. |
| A complete playlist URL | In the player’s M3U or playlist URL field. Treat the full address as a password. |
| Only a payment receipt | Use the reference to request activation; a receipt is not a login credential. |
Get activation help after payment
Keep the order confirmation until the account is working. Do not make a second payment to fix missing activation details. If the order was placed on a different website, use the contact route shown on that receipt; a similar brand name does not establish that two sites share customer accounts.
- Find the receipt reference from checkout.
- Open the contact page linked on this website.
- Provide the reference, your device model and the app name.
- Ask support to confirm payment, account activation and the required login format.
- Enter those details on one device and test before adding more screens.
If you see “failed to authenticate”
Write down the exact message first. Check for a space at either end of the username or password, a missing part of the server URL, or a code entered into the wrong screen. Confirm that the device can reach the internet and that its date and time are correct.
Ask support to check activation and expiry if the details still fail. Reinstalling cannot renew an expired account or turn a code into server credentials. Avoid clearing app data until you have the information needed to sign in again.
Questions people ask
Can I log in to CatchON TV in a web browser here?
There is no browser account portal on this site. This page explains player login and links to support for orders placed through catchontvs.org.
Where can I get a CatchON TV activation code?
Ask the support team handling your order. Only use a code issued for your account and the specified app. This page does not publish shared codes.
Is a prepay code the same as my password?
No. Code-based access and username/password login are different formats. Follow the instructions supplied with your order or ask support to clarify the field.