Before you buy
Name the channels you actually watch — especially your regional sports network — and ask whether they are carried in your region.
Contact & support
Contact CatchON TV support
Get help with a CatchON TV order placed through catchontvs.org, or ask about devices and channels before buying. Use the chat on this site or the WhatsApp links below.
After payment
Send the receipt reference from checkout to confirm payment and request activation. That reference is what identifies your order.
Something is not playing
Run the isolation checklist first — it usually identifies the cause in ten minutes and turns a long exchange into one message.
For sign-in errors, check our CatchON TV login guide. To extend an account, start with the renewal instructions.
The five details that get a fast answer
- The device and player app, by name.
- The exact error text, with credentials hidden.
- The channel name exactly as it appears in your list.
- The time, date and your time zone.
- Whether one channel or all of them are affected, and whether anyone else was watching.
Never send passwords, playlist URLs or card details in a support message — a playlist URL is a credential, and an order reference is enough to identify an order.